Refund policy

Return Policy

You have the right to return your purchase within 14 days from the date you received the goods.

To return an item, please send it to:
Ístex, Völuteigur 6, 270 Mosfellsbær, Iceland
Alternatively, you may contact us to arrange a drop-off at a more convenient location.

Please note the following conditions:

• You are responsible for the return shipping costs. These costs are non-refundable.

• Returned items must be complete, unused, in their original condition and packaging.

• We do not accept liability for items lost during return shipping.

• We reserve the right to refuse returns that are not in a resalable condition.

• Discounted or sale items are non-refundable.

Once the returned goods have been received and inspected, we will issue a refund or exchange as applicable.

To cancel an order, please notify us in writing via post to:
Ístex hf, Völuteigur 6, 270 Mosfellsbær, Iceland
or by email at: lopihome@lopihome.is